TIB Radio uses SAM Broadcaster as our broadcasting software, and it is a GREAT product. However: if you are tempted to use SpacialNet, the company's hosting service, be advised that they are horrible at charging your credit card when they are supposed to, they blame you for their problems, refuse to acknowledge that they have the problem and are rather snotty about fixing their problems. Last month, we were forced to cancel a live episode of the TIB All-Stars and an episode of American Experience with Cornell McCleary and the station was down for ten days while I fought with these yahoos to restore the service. Spacial Net would do better to outsource their customer service department to people who don't speak English...at least then there would be an excuse for their pathetic attempts at "customer service".
Yes, mark me down as being "not a fan"...
This rant brought to you courtesy of the fine folks in the "customer service" department of Spacial Net.
UPDATE: When a customer requests to speak to a supervisor, and that supervisor happens to be the CEO of the company...it isn't wise to tell the customer that his concerns don't warrant the attention of said supervisor. Not. A. Good. Move. When you look up bad customer service in the dictionary, there ought to be a link to our friends at Spacial Net...
UPDATE 2: I have now apparently been shut out of the HelpDesk, where I have been having a conversation about these issues and thought we were making some progress. I guess Spacial Net doesn't like hearing that there are problems with their hosting service and the lack of basic customer support. Maybe James will swing back by and explain this to us...
UPDATE 2A: I have successfully reconnected with the HelpDesk. James was most helpful in troubleshooting that problem.
UPDATE 3: I'm thinking this whole thing could have been avoided if the email I initially received actually said that the mailbox was unattended, but it didn't...I replied to that email and actually expected action to be taken. When a similar email hit my mailbox saying that they had charged my account and still hadn't turned the service back on is when I really got irate and replied to that email as well. Just a suggestion here, James, but those email really ought to spell out that the mailbox isn't attended or replies ought to go somewhere that is...
